Videos & troubleshooting
Where can I find and download my videos?
Use My videos to follow progress, preview results and download completed clips.
Open My videos
Sign in to the account used to generate the clip and open My videos. This is where you can follow a job’s progress and view finished creations. If your video is missing, first check that you are using the same account.
Wait for completion
A queued or processing job is not ready to download. Check its current status instead of starting another paid generation for the same request. Rendering time varies with the queue and selected scene.
Preview, then download
When the clip is complete, open it, review the image and audio, and use its download action. If a finished result will not play or download, note the video reference and contact support with your browser, device and the error you see.