[ CREATOR SUPPORT ]
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Find your way from first photo to finished video. Explore guides to templates, uploads, downloads and credits.
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Popular questions
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How do I create my first video?
Choose a template, add your photos and review the cost before generating.
What photo works best?
Use a clear, well-lit photo and check the supported file formats.
Where can I find and download my videos?
Use My videos to follow progress, preview results and download completed clips.
Generation failed or still processing?
Check the job status and distinguish a failed render from a completed result.
How do credits and generation costs work?
Review the studio’s cost and compare one-time packs and optional subscriptions.
Will my video keep the original audio, or be silent?
Audio depends on the template and generation mode. Check playback before sharing and clear music rights separately.
Why does my face look different or the movement look unnatural?
Prepare a clearer source photo, compare the template and review artifacts. Facial identity and natural motion are not guaranteed.
Can I download a watermark-free HD MP4 for TikTok or Reels?
Download the completed MP4 in My videos. Resolution, length and framing follow your generation and selected template.
Are my photos saved, used for AI training, and how can I delete them?
Understand photo retention, generation protection, permanent deletion and the limits of third-party processing.