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Contact Us

Get in touch with the TrendSwap team for customer support, billing inquiries, feedback, or commercial partnerships.

Last updated: 2026-10-12

Customer Support & Inquiries

  • Primary Support Email: support@trendswap.app
  • Response Time: We typically respond within 12 to 24 hours on business days.
  • Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM (UTC+8).

When contacting support regarding a specific video generation, please include:

  1. The email address associated with your TrendSwap account.
  2. Your approximate generation timestamp or order reference number.
  3. A brief description of the issue (e.g. upload error, generation timeout, or audio sync question).

Billing & Refund Assistance

TrendSwap uses automated fail-safe credit recovery. If an AI generation job fails during processing, your video credit is returned automatically to your balance for an immediate retry.

If you experienced an unexpected card charge or need further billing review, contact us at support@trendswap.app with your Stripe or PayPal transaction receipt. For detailed terms, please review our Refund Policy.

Privacy & Likeness Inquiries

We take likeness privacy seriously. Uploaded portraits are used strictly to synthesize your requested video clip and are deleted automatically according to our data retention schedule. If you wish to request immediate expedited removal of any stored asset, email support@trendswap.app with "Data Erasure Request" in the subject line.