Refund Policy

Failed video creation

If a generation job fails, its video credit is returned automatically to your TrendSwap account. One returned video credit can be used for another Standard video attempt. The video page shows the job status and whether the credit has been returned.

Payment refunds

Returning a video credit is different from returning money to your payment card. We do not promise a zero-second or automatic cash refund. For duplicate charges, a purchase that did not reach your account, or a video that cannot be delivered, contact support@trendswap.app so we can check the order and available remedy.

Include your account email, order reference or video reference, and a description of the issue. Do not send your password or full payment card number.

Canceled checkout

Closing or canceling checkout does not confirm a purchase. If you were charged after leaving checkout, return to My videos and allow the payment confirmation to update. Contact support if the payment and your account remain out of sync.

Reviewing a completed video

Check your result before posting. Video quality can vary with portrait clarity, lighting, and the scene’s movement. Contact support if the completed result has a serious technical issue.