Refund Policy

Failed video creation

If a generation job fails, the credits charged for that job return automatically to your TrendSwap account: 25 at 480p, 50 at 720p, or 100 at 1080p. You can use the returned balance for another attempt. The video page shows job status and credit return status. Contact support if these do not update.

Payment refunds

Returning generation credits is different from returning money to your payment card. We do not promise a zero-second or automatic cash refund. For duplicate charges, a purchase that did not reach your account, or a video that cannot be delivered, contact support@trendswap.app so we can check the order and available remedy.

Include your account email, order reference or video reference, and a description of the issue. Do not send your password or full payment card number.

Canceled checkout

Closing or canceling checkout does not confirm a purchase. If you were charged after leaving checkout, return to My videos and allow the payment confirmation to update. Contact support if the payment and your account remain out of sync.

Reviewing a completed video

Check your result before posting. Video quality can vary with portrait clarity, lighting, and the scene’s movement. Contact support if the completed result has a serious technical issue.