Contact Us

Customer Support & Inquiries

• Primary Support Email: support@trendswap.app
• Response Time: We typically respond within 12 to 24 hours on business days.
• Operating Hours: Monday through Friday, 9:00 AM – 6:00 PM (UTC+8).

When contacting support regarding a specific video generation, please include:

1. The email address associated with your TrendSwap account.
2. Your approximate generation timestamp or order reference number.
3. A brief description of the issue (e.g. upload error, generation timeout, or audio sync question).

You can also check ongoing job status directly in the AI Studio or consult our guides and tutorials.

Billing & Refund Assistance

TrendSwap uses automated fail-safe credit recovery. If an AI generation job fails during processing, the credits charged for that job are returned automatically to your balance for an immediate retry.

If you experienced an unexpected card charge or need further billing review, contact us at support@trendswap.app with your Stripe or PayPal transaction receipt. Review our credit packs on the pricing page and our detailed terms in the Refund Policy.

Privacy & Likeness Inquiries

We take likeness privacy seriously. Uploaded portraits and generated videos are linked to your account to facilitate your creative sessions and downloads. You have direct control over your assets and can permanently delete completed or failed video clips and associated files directly in My videos, or clear unused portraits in the AI Studio. For complete account erasure or other privacy inquiries, contact us at support@trendswap.app. For detailed data governance practices, review our Privacy Policy.