Photos & uploads
Why does my face look different or the movement look unnatural?
Prepare a clearer source photo, compare the template and review artifacts. Facial identity and natural motion are not guaranteed.
Set realistic expectations
TrendSwap generates a new video using your photo and a preset scene. It does not simply paste an unchanged face into every frame. Expressions, lighting, hair, clothing and fast turns can vary. There is no guarantee of identical facial identity, perfectly natural motion or a result matching the sample. A local photo check or thumbnail is not a personalized AI preview.
Improve the inputs before another paid attempt
Use one clear, well-lit face per upload, with the face fully visible. Avoid blur, sunglasses, strong shadows and extreme side angles. For Duo scenes follow the selected template and mode’s input slots; when two photos are required, use one subject per slot and check their order. Watch the template first: fast motion, occlusion or unusual camera angles can make differences more noticeable. Choose a scene that fits your subject and review its credit cost.
Distinguish completion from failure
Watch the entire completed clip, including turns and transitions, before sharing. A completed result with unwanted appearance is different from a failed generation and does not automatically return credits. If you see a serious technical defect, send support the video reference, template and the time in the clip where it occurs. Failed jobs return their charged credits; cash refunds follow the Refund Policy.