Credits & support

How can I contact support?

Email support@trendswap.app with the details needed to investigate.

Write to the support team

Email support@trendswap.app from, or include, the email address associated with your TrendSwap account. Explain what you were trying to do and what happened instead. For account deletion requests, use this same support address.

Include useful references

For a video problem, include the video reference, selected template, browser and device. For a payment issue, include the order reference and purchase email. A screenshot of the error can help, but remove personal or payment information that is not needed.

Protect your account

Never send your password, sign-in codes or full card details. You can also read the FAQ, Privacy Policy, Terms of Service and Refund Policy for the published product and billing information.

Open in TrendSwap

In this topic

How do credits and generation costs work?

Review the studio’s cost and compare one-time packs and optional subscriptions.

Are my photos saved, used for AI training, and how can I delete them?

Understand photo retention, generation protection, permanent deletion and the limits of third-party processing.

Can I use my video in a commercial account or advertisement?

A video purchase pays for rendering. Check photo consent, likeness, music and third-party rights for your intended use.